Description
Host starts the meeting via Meeting SDK. Guest appears to join meeting successfully, the host can see the guest’s name on a dark grey background and host video is reduced to the small PIP window. The Guest sees a completely blank black screen with no controls, PIP, audio, video, or anything else.
Browser Console Error
We’re working on collecting this, but have not been able to do so yet.
Which Web Meeting SDK version?
2.9.7
Meeting SDK Code Snippets
Unknown. Since it seems only happen for some users, so far just Mac users, and they appear from the host side to be joining the meeting, we believe the issue is occurring once the page is fully in the SDK’s control and no more application code is executing.
To Reproduce(If applicable)
We have not been able to reproduce the behaviour at all as of yet.
Screenshots
Troubleshooting Routes
We’ve tested ourselves with with Mac and Chrome and have not been able to reproduce.
Device (please complete the following information):
- Device: 2020 MacBook Pro (13-inch, M1 chip, 2560 x 1600 resolution)
- OS: MacOS Ventura, version 13.4.1
- Browser: Chrome
- Browser Version: 117.0.5938.92 (Official Build) (arm64)
Additional context
It does not appear to be a consistent problem, but we’re told that for the users affected the are never able to join the meeting or any other meeting.