Black screen is shown when the user is in waiting room

[nitin1 (Nitin)]

Description
Enable waiting room for a meeting, try to join using the websdk.

Error
A black screen is shown to the user till the host approves the user. This can create confusion that the web sdk is broken

Which version?
1.8.0

To Reproduce(If applicable)

[tommy (Tommy Gaessler)]

Hey @nitin1,

Thanks for letting us know. We are investigating this issue.

Can you share a screenshot of the issue please? (CS-2242)

Related thread:

Getting black screen in Zoom websdk 1.8.0 when waiting room enabled

Description When waiting room is enabled then for the attendees the waiting room just showing as a black screen, in 1.7.8 and 1.7.9 it shows like Please wait, the meeting host will let you in soon. User Name with a white background, but in 1.8.0 it shows just a black screen like it is stuck somewhere. I tried to debug it found that [image] The above HTML is not rendered on it, as it was rendering on 1.7.8 and 1.7.9. Which version? 1.8.0 To Reproduce Steps to reproduce the behavior: J…

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @nitin1,

We are working to improve the UI so there is no black screen.

In the mean time, one way to reduce the download time is to call the preLoadWasm function before starting / joining the meeting:

ZoomMtg.preLoadWasm(); // pre download wasm file to save time.

[tommy (Tommy Gaessler)]

Hey @nitin1,

In case you are still seeing this issue, we are releasing a fix in version 1.8.5.

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @nitin1,

This has been fixed in version 1.8.3. Please upgrade and let us know if you run into any other issues.

Thanks,
Tommy