Description
When waiting room is enabled then for the attendees the waiting room just showing as a black screen, in 1.7.8 and 1.7.9 it shows like Please wait, the meeting host will let you in soon. User Name
with a white background, but in 1.8.0 it shows just a black screen like it is stuck somewhere.
I tried to debug it found that
The above HTML is not rendered on it, as it was rendering on 1.7.8 and 1.7.9.
Which version?
1.8.0
To Reproduce
Steps to reproduce the behavior:
Just login as host to zoom websdk on one browser and make the waiting room enable
Then login as attendee on second browser
Use can see just a black screen appears and on host side it will ask to admit
try our 1.8.0 demo https://websdkprod.qooeo.com/ join you meeting, if still have black screen, could you give us a screenshot with chrome devtool
it will show a short time blackscreen downloading wasm files
@tommy - we are using 1.8.3 and get the black screen for the waiting room. Should WebSDK display some sort of message? It just sits there on a black screen which is extremely confusing to users. I’ve tried 1.8.0, 1.8.1, 1.8.3 and it happens with all of them…
(Note - 1.8.3 does briefly flash the zoom interface before going black - but show no indication I’m in a waiting room)
Also to further explain the sequence, I get “Joining Meeting”, then a flash of the Zoom interface, then “Joining Meeting” then blank blank screen, then when admitted “connecting” message. Screenshot of those below:
Thank you for providing additional information. I’ve reached out to our Engineering team in order to have this matter investigated. I’ll make sure to update you when I hear back from them. (CS-2659)
clould you help provite you browser agent ‘navigator.userAgent’
like me “Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36”
I trying to reproduce it.
The useragent string is:
“Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/87.0.4280.88 Safari/537.36”
If I search for bhold-msg I only see it in zoom-meeting-1.8.3.min.js, not anywhere else so it appears to not be created…
I’ve also tried in incognito mode to be sure a plugin wasn’t causing the issue.
I’ll have to setup and try the sample code - we’re pretty much doing the same thing as the CDN version. I can also set you up with access to our system if that helps, PM me if you’d like to try that.