Bot can't join once app is approved

Zoom Apps Meeting bots
1

Hi!

I’m from Truly.
Client ID: p6gFarlTSamkV2xBYhrSA

Our app has been approved and published last week
Since then, we tried to move our app to another account and had troubles with it, so we asked you to trasnfer it back and you did. Thanks for that!

Now, we are experiencing some troubles with our Meeting SDK
We can’t seem to get our bot join to a meeting since.

We are using recall.ai service, and we get this message from them once trying to get our bot to join:
“The Zoom SDK was not able to generate a valid meeting-join signature. This could mean that the meeting link is malformed, your Zoom SDK credentials provided are invalid, or your Zoom app does not have the Meeting SDK enabled”

But we do get the webhook from zoom once our user try to join.
And our SDK credentials seems to be okay
And we didn’t change anything in our code or settings since…

Also, we tried to remove and add the SDK again, and I tried to remove the credentials from Recall and re-add them. both didn’t help

I’ll appreciate any help! thanks a lot!

Tamir :slight_smile:

2

@yoon.conner is this something you can help with?

@tamirpariente Reach out to us at support@recall.ai, and our DX team will help you get this addressed!

1 Like
3

I sent them a mail, Thanks! :slight_smile:

4

Hey Amanda,

I sent the mail at Tuesday and no one answered me yet :frowning:
Can you please help by checking if they saw my mail?

Thanks a lot!

5

Hi Tamir,

Just checked with our DX team. They’re backed up with the holidays, but they’ll get back to you today!

6

Hello @tamirpariente

Thank you for raising this issue. As we await the Recall team’s response, I will DM you for more specific information to help further investigate.

Best,

7

Hi again Yoon! :slight_smile:

Thank you for your reply.

I’ve been in touch with Recall, and they’ve confirmed that this issue is a known Zoom bug related to transferring app ownership. Unfortunately, they mentioned that this isn’t something they can resolve on their end and that it requires assistance from Zoom’s engineering team.

I appreciate your help in coordinating with them, and I’ll wait for any updates from your side. Please let me know if there’s any additional information or steps I can provide to assist in the process.

Thanks again,

Tamir

8

Hi Tamir,

Do you already have an open support ticket that you are working with on transferring the app ownership?

Let me know the status of that ticket and the latest information you received. I do not have visibility into the support team’s ticket process but would still like to stay connected to ensure the issue is resolved.

Best,