Bug: Better behavior when attempt to join meeting as host when other in-progress meetings exist

In the macOS native client, if you attempt to start a new instant meeting when the same user already has another instant meeting running that they are hosting, you get the following dialog:

Screen Shot 2020-04-29 at 10.41.05 AM

However if you do the same in the Zoom Web SDK, attempting to join a new instant meeting as a host when the user already has another instant meeting in progress, you receive the following misleading error message:

One of the following would be better behaviors for the Web SDK:

  1. The SDK automatically ends the other meetings, without prompting.
  2. The SDK presents a dialog similar to the one used by the macOS native client that allows other meetings to be ended automatically.
  3. An error dialog is presented with a better error message.

Is this a known usability problem? Is there intent to fix?

Hey @david.foster,

Thanks for sharing this. We are actually currently working on improving the error messaging for the Web SDK. (CS-1710)

Stay updated here: https://marketplace.zoom.us/docs/changelog


@tommy Iā€™m glad to hear that improvements are in-progress in this area.

1 Like

Me too! :slight_smile: