Call Queue Recording Stopped Working

Hi - We have been downloading the call recordings for one of our call queues for many months but for some reason it just stopped working (the weekend of June 17th this year - not sure if Zoom did anything).

It still connects OK but fails with the extension ID that it returns. We call it with the API below with the correct call queue ID:

/v2/phone/call_queues/’ . $UserId . '/recordings

It returns:
“code”:404,“message”:“The user extension does not exist, extensionId:ieyfLaQ3QCiaD04D0flb6g.”

The API returns the appropriate extensionId and then fails saying it doesn’t exist. Odd that it used to work.


Hi @ccpaulm
Thanks for reaching out to us, I am happy to help here!
I will send you a private message to get more details on this issue so I can look into it