API Endpoint(s) and/or Zoom API Event(s)
Link the API endpoint(s) and/orZoom API Event(s) you’re working with to help give context.
I use Get user’s recordings API to get user’s recordings of Call Queue.
Because We can not receive recording_completed when using Call Queue by design.
Description
Details on your question, workflow or the problem you’re trying to solve.
For some of our customers, we have detected that they are unable to retrieve User Recordings for certain CallQueues.
For example, user A belongs to call queue 1 and call queue 2, and the following settings have been completed for both.
However the recording for call queue 1 can be listed by Get user’s recordings API and the recording for call queue 2 cannot.
Error?
The full error message or issue you are running into, where applicable.
Nothing error messages.
Requests are accepted but response data is not I expected.
In what cases is it not possible to retrieve recordings with this API?
If you need more informations, please send me a DM.
Thank you.