API Endpoint(s) and/or Zoom API Event(s)
I currently pull KPI statistics from the above endpoint. I’ve noticed that this week, almost all calls are now attributed Main Auto Receptionist. This hasn’t been the case in the past, calls are generally attributed to the caller.
For context, there are 1669 outbound phone calls attributed to the Main Auto Receptionist last week, and about 60 outbound phone calls attributed to individual users. The week before, there were 0 outbound phone calls attributed to Main Auto Receptionist and 1890 outbound phone calls attributed to individual users. As far as I can tell, the calls that are being attributed to the correct user are internal calls (calls between users), while all outbound calls to external numbers are attributed to the Main Auto Receptionist.
Does anybody know what might have caused this change? I’m no longer able to pull accurate outbound call stats as only a handful of each user’s outbound calls are being attributed to them. Thanks in advance!