Can a user use a User-Managed Zoom Marketplace app without installing it? Also, is there a way to see all installed users?

App Marketplace
1

Hi everyone,

I have a user-managed app published on the Zoom App Marketplace.

I have two related questions:

Is there a way to see the full list of users who have installed my app?

My app is published and has been installed by many users. However, I don’t see a way in the Marketplace dashboard to view the list of users (or accounts) who have installed it.

Is there:

  • Any dashboard location where this data is available?

  • Any API that allows retrieving the list of authorized users?

  • Any way to retrieve this information retroactively?

Can a user use my app without installing it?

We encountered a strange case:

  • A user was actively using our app features.

  • However, we have no logs of that user completing the OAuth flow.

  • When checking their Zoom account page for our app, the button showed “Add App” instead of “Remove App”, which suggests the app was not installed.

This raises a concern:

Is it technically possible for a user to access or use a user-managed Zoom Marketplace app without actually installing it via OAuth?

Are there scenarios where

  • Another user in the same account installs the app and others can use it?

  • Or some other flow allows usage without individual installation?

We’re trying to understand whether this is expected behavior or if something unusual is happening.

Any clarification would be greatly appreciated.

Thanks!

2

Thank you for your post. Logs are usually created on the developer’s end. Taking the information received from the Zoom API calls your created app receives. For the second situation, can you verify if the developer installed the development version or the production version of your app? There should at least be an OAuth log for the authorization; if there isn’t, then the app was not authorized.

Regards, Kwaku