Clarification on Admin Installation vs User Consent for User-Managed OAuth App + App Still Visible in Desktop Client

App Marketplace
1

Hi Team,

I have a User-Managed app published on the Zoom Marketplace that requires individual user OAuth consent.

I have a few questions regarding admin behavior and app visibility:

  1. Admin installation scope

    • Can an account admin install a User-Managed app on behalf of all users in their organization?

    • Or can the admin only “add” the app so that it appears in users’ My Apps section, while still requiring each individual user to complete OAuth consent separately?

  2. App still visible after removal

    • I added the app as an admin for a user within my own organization.

    • Later, I removed/uninstalled the app from that user’s profile.

    • However, the app still appears in the My Apps section inside the Zoom desktop client.

    • I have tried uninstalling and reinstalling, but the app continues to appear.

How can a user completely remove the app from their account and from the Zoom desktop client?

Is this expected behavior for admin-installed apps, or is there an additional step required to fully remove it?

Thanks in advance for your guidance.

Can a user use a User-Managed Zoom Marketplace app without installing it? Also, is there a way to see all installed users?
2

Hi @Smruti_Ranjan
Thanks for reaching out to us
Currently, an admin can add the app on behalf of other users, but then each individual user will need to complete OAuth consent separately. And they can add the app on behalf of all users under the organization/account.

I reproduced this on my end and I do not see the app in my apps section in the Client once I disable it from the specific user.

I am disabling the app via the Markeplace, heading to the Admin app management Tab > Apps on account and then search for the app and Disable it from the user

Hope this helps!

3

Hi @elisa.zoom ,

Thanks for the reply.
I followed your steps to disable the app for the user from the Admin app management Tab. But I can still see the App in the user’s Zoom client’s “My Apps” section.

4

I will send you a DM @Smruti_Ranjan
Please follow up there