I hope you can help me with an issue we’re facing. I’m a contact center admin and not very familiar with development or coding, so I’m reaching out for assistance. Unfortunately, I couldn’t find this information in the contact center setup instructions, and Zoom support directed me here because my question was about the chat script.
We are currently testing the web chat feature on our website, but I’ve noticed that the engagement window is always 20px from the bottom of the browser. I would like to know if there’s a way to change this height. I know we can move the chat invitation, but I want to be able to also move the actual engagement window.
Other necessary parts of our website are also docked here, and obscure the chat window. We are unable/unwilling to move the other things that are conflicting with the chat window.