Can not see survey in browser when webinar ends with zoom meeting sdk web

Meeting SDK Web
1

Description
In Zoom Meeting SDK Web 3.x and later versions, the survey is no longer displayed after leaving a webinar.

Browser Console Error
I created a webinar and set it up so that a survey would be displayed after the webinar ended, but the survey did not appear even after joining and leaving the webinar.

Survey was displayed in versions 2.9.7 to 2.18.0, so this appears to be a bug that occurs in versions 3.x and later.

The SDK minimum version policy requires that we use version 3.1.2 or later after 2024/11/2, so I would like to see this resolved as soon as possible.

Thank you in advance.

Which Web Meeting SDK version?
3.x（3.8.10 also confirmed）

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Using the client view, join a webinar on a browser with Zoom Meeting SDK Web 3.8.10

  2. Click Exit at the bottom right of the screen

  3. The client view closes, but the survey is not displayed

Device (please complete the following information):

  • Device: windows PC
  • OS: windows11
  • Browser: Chrome,Edge
  • Browser Version 128.0.6613.139
1 Like
2

Hi @t.kyougoku
Thanks for reaching out to us!
Are you still experiencing this issue?

3

Hi @elisa.zoom
Thanks for your reply.
Yes, the issue is still occurring.

4

Hi @t.kyougoku
Thanks for getting back to me.
I just ran some tests on my end with the latest version of the Meeting SDK and I am getting redirected to the survey.

Could you please try running our sample app to verify if this is still happening for you?

5

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