Survey after leaving a meeting is not displayed on newer SDK version

Meeting SDK Web
1

Description
The post-meeting survey is not displayed after leaving a Zoom meeting on the following environments:

  • Windows 11 (Chrome)
  • iPad (iPadOS 16.6.1)
  • iPhone (iOS 17.0.3)

Browser Console Error
Which Web Meeting SDK version?

  • 2.18.2: The survey is displayed after the meeting.
  • 3.0.0, 3.1.0, 3.1.2, 3.1.4: The survey is not displayed after the meeting.

Meeting SDK Code Snippets
To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join a Zoom meeting using the Web Meeting SDK.
  2. Leave the meeting.
  3. The post-meeting survey is expected to appear but does not with the newer SDK versions (3.0.0, 3.1.0, 3.1.2, 3.1.4).

Screenshots
Troubleshooting Routes
Device (please complete the following information):

  • Device: Windows 11, iPad, iPhone
  • OS: Windows 11, iPadOS 16.6,1, iOS 17.0.3
  • Browser: Chrome (for Windows 11),Safari(for iPad,iPhone)
  • Browser Version: Chrome(newest)

Additional context
The post-meeting survey is displayed when using Web Meeting SDK version 2.18.2 but not with newer versions such as 3.0.0, 3.1.0, 3.1.2, and 3.1.4.

2

@tama ,
Thank you for posting in the Zoom Developer Forum! Could you please clarify how you have configured the survey to display after the meeting ends and share the code snippet responsible for handling the post-survey process?

3

Dear Donte
thank you for your help and clarification. To summarize the situation:

1Surveys are set up correctly in the Zoom webinar settings.
2Participants join the webinar using the Zoom Meeting SDK in their browser.
3When participants click “Leave” to exit the webinar, the post-webinar survey does not appear as expected.
4This issue occurs with Zoom Meeting SDK versions 3.0.0 and later, while the survey functions correctly with version 2.18.2.

As for the code snippet, I don’t have a specific portion to share since I’m using the standard Zoom Meeting SDK methods to join and leave the webinar. The issue seems to be related to changes in the SDK’s behavior starting from version 3.0.0.

Could you please advise if there are any additional configurations or code modifications necessary to ensure the post-webinar survey is displayed correctly when using Zoom Meeting SDK versions 3.0.0 and above? Any information, documentation, or insights you can provide would be greatly appreciated.

Thank you for your assistance in resolving this issue.