Requesting the addition of Conference events to the Zoom CC API. I’d previously posted about this: No conferencing event in Zoom Contact Center API
The API currently has transfer events, so we’d like to see something similar for Conference flows (warm/cold conferences). For example it’d be ideal to see, plus any additional events as needed:
contact_center.engagement_conference_accepted
contact_center.engagement_conference_canceled
contact_center.engagement_conference_completed
contact_center.engagement_conference_initiated
contact_center.engagement_conference_queued
contact_center.engagement_conference_rejected
contact_center.engagement_conference_reserved
contact_center.engagement_conference_timeout