I have searched the forum for this error message but all the responses seem to be specific to the app.
We have a private app called intelytap-zoom used to pull zoom phone and sms records to our data warehouse. We need to re-add it and hence reauthorize it as we have lost our refresh token. The user is etavano (or maybe etavano@intelycare.com).
When you get to the Activation screen of the app, get the Add url and use it as that user, you get the following error message:
You cannot install the app because you don’t have the required permissions. Please contact your IT administrator for permission and try again.
That user has zoom phone management. What else does it need to install the app? We do not want to give it admin or account owner if at all possible.
If it is a private, non-published app and the user is external to your account, they will not be able to install your app. You can go the publishable url route, but this is a temporary fix.
This was a zoom user in my account, not external to the account.
I actually resolved this but I’m not sure how. I had admin temporarily and just clicking around, gave the role some permission that worked. I wish I knew what it was.