Can't hear somebody for ipad safair brower

Why there is no sound when entering the iPad through the web SDK, but the PC side works fine.

console does not show Errors
Can’t hear sound in Ipad

Which version?
Version: 1.7.9

To Reproduce(If applicable)

  1. Successfully Load web sdk in Ipad
  2. No audio can be heard

Smartphone (please complete the following information):

  • Device: Ipad
  • OS: IOS13.5.1
  • Browser:safari

Hey @qingni.mai,

Can you share a screenshot of the Web SDK on the iPad?

Also, are you unable to hear on the iPad, or is the iPad mic unable to hear you?


1 Like

Thank you for your answer
It looks normal, I don’t know why it’s not sound.

Hey @qingni.mai,

I believe the issue is the 403 error of those two files.

Make sure you have all the script references to the required files:


safari enables soursemap by default, I have sourcemap tag via cdn but sourcemap file disables access to 403 code.

I switched to chrome because it doesn’t have sourcemap enabled by default, so no error, but still can’t hear the sound.

I would like to ask if I can hear the sound on my ipad under normal state?


  1. Does the IPAD normally hear sound, not the microphone?
  2. resources on the CDN with sourcemap, safari can not parse the sourcemap properly. But it should not affect other code if it can parse the packaged code, right?
  3. Have others had this problem?

Hey @qingni.mai,

Have you tried using Web SDK version 1.7.10?