Can't hear somebody for ipad safair brower

Meeting SDK Web
1

Description
Why there is no sound when entering the iPad through the web SDK, but the PC side works fine.

Error
console does not show Errors
Can’t hear sound in Ipad

Which version?
Version: 1.7.9

To Reproduce(If applicable)

  1. Successfully Load web sdk in Ipad
  2. No audio can be heard

Smartphone (please complete the following information):

  • Device: Ipad
  • OS: IOS13.5.1
  • Browser:safari
2

Hey @qingni.mai,

Can you share a screenshot of the Web SDK on the iPad?

Also, are you unable to hear on the iPad, or is the iPad mic unable to hear you?

Thanks,
Tommy

1 Like
3

Thank you for your answer
It looks normal, I don’t know why it’s not sound.

IMG_2AE9CA98DDCC-1
IMG_2AE9CA98DDCC-12224×1633 224 KB
IMG_5964.PNG
IMG_5964.PNG2224×1527 111 KB

WX20200708-102845@2x
WX20200708-102845@2x2482×568 157 KB
WX20200708-102910@2x
WX20200708-102910@2x750×398 36.4 KB

4

Hey @qingni.mai,

I believe the issue is the 403 error of those two files.

Make sure you have all the script references to the required files:

Thanks,
Tommy

5

safari enables soursemap by default, I have sourcemap tag via cdn but sourcemap file disables access to 403 code.

I switched to chrome because it doesn’t have sourcemap enabled by default, so no error, but still can’t hear the sound.

I would like to ask if I can hear the sound on my ipad under normal state?

WX20200720-104753

WechatIMG133
WechatIMG133713×620 105 KB

6
  1. Does the IPAD normally hear sound, not the microphone?
  2. resources on the CDN with sourcemap, safari can not parse the sourcemap properly. But it should not affect other code if it can parse the packaged code, right?
  3. Have others had this problem?
7

Hey @qingni.mai,

Have you tried using Web SDK version 1.7.10?

Thanks,
Tommy