Chat messages sent through app via mobile sdk not seen on the web environment with web sdk

When a chat message is sent through 1.7.7 web SDK it is seen on the mobile applications with mobile SDK (iOS or Android). The opposite does not happen and messages from the iOS or Android app are not seen on the web environment.

This does not yield any error.

Which version?
Web SDK 1.7.7.

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Go to the mobile app with mobile SDK (latest version)
  2. Send a chat message to attendees
  3. It is not seen on the web environment with web SDK (1.7.7.)

Thanks @emirgocen,

We are looking into this and will get back to you. (CS-1793)


Hey @emirgocen,

We were not able to reproduce this issue.

Can you provide screenshots, video if possible, and meeting IDs so that we can further investigate?


Tommy sorry, this is happening if the meeting is a “webinar”.

Thanks @emirgocen,

We will look into this again.