Web SDK - Facing issue with "Allow attendee to chat with - Host only" setting

Hi,

We are facing an issue with Web SDK. When the chat setting is set to “Allow attendee to chat with - Host only” then participant’s message is never reach to the host. We are not facing this issue on App SDK.

Please try to reproduce at your end and provide a fix ASAP.


Hey @namrata,

Can you please share what Web SDK version you are using? Also, are there any errors in the browser console?

Thanks,
Tommy

The SDK is latest one, we updated last week. But the issue was reported with previous one too. No, I haven’t noticed any error. Are you not able to reproduce it?

Hi @namrata,

So far I haven’t been able to reproduce this. I just tested this on 1.8.1, our latest version, and was able to privately message the host successfully when this setting was selected:

Can you share a screenshot of your browser console when you initiate the chat to the host with this setting enabled? If you have a link to your repo or code, this would help to take a closer look too.

Thanks,
Will

Hello Will,

I have found two 404 errors in console for “glyphicons-halflings-regular.woff”.

I am also sharing the code here:

    ZoomMtg.preLoadWasm();
    ZoomMtg.prepareJssdk();

    $(function () {
        ZoomMtg.init({
            leaveUrl: '@Model.LeaveUrl',
            isSupportAV: true,
            disableInvite: true,
            disableCallOut: true,
            audioPanelAlwaysOpen: true,
            meetingInfo: [
            ],
            success: function () {
                ZoomMtg.join(
                    {
                        meetingNumber: '@Model.MeetingId',
                        passWord: '@Model.Password',
                        userName: '@Model.Name',
                        participantId: '@Model.Id',
                        userEmail: '@Model.EmailAddress',
                        signature: '@Model.Signature',
                        apiKey: '@Model.APIKey',
                        success: function (res) {
                            ZoomMtg.showInviteFunction({
                                show: false
                            });
                            ZoomMtg.showRecordFunction({
                                show: false
                            });
                            setTimeout(function () {
                                var startButton = document.getElementById("pc-join");
                                if (startButton != null && startButton !== undefined) {
                                    startButton.click();
                                }
                            }, 1500);

                            //$('#nav-tool').hide();
                            $('.meeting-info-icon__icon').remove();
                        },
                        error: function (res) {
                            console.log(res);
                        }
                    }
                );
            },
            error: function (res) {
                console.log(res);
            }
        });
    });

I hope you can suggest me something helpful.

Thanks in advance.