Chromebox Freezes during the meeting after around 20 minutes

Meeting SDK Web
1

Description
Host’s Chromebox suddenly froze up and became unresponsive during the meeting. The host had to unplug/hard reboot just to be able to use it again. There was no network issue during that time.

Error
N/A

Which version?
Web SDK 1.8.6

To Reproduce(If applicable)
Steps to reproduce the behavior:

  1. Join the meeting as host
  2. Another user joins the meeting as guest
  3. Continue on using audio and video during the meeting
  4. Wait for it to become unresponsive

Screenshots
None

Device (please complete the following information):

  • Device: CHROMEBOX4-G7002UN
  • Browser: Chrome

Additional context
Meeting IDs will be sent via email

2

Hi @lfrancia,

Thank you for reporting this—I have received your email and will follow up with you there.

Thanks,
Will

1 Like
3

Hi,

Is there any update on this issue?

We have received reports from 3 users who experienced the same issue reported in this thread. I’ll be sending the meeting ids via email.

Regards,
Lara

4

Hi @lfrancia,

Thanks for following up and providing more details over email. I’ve received your email and have shared these with our Engineering team. I hope to have an update for you shortly and will follow up over email.

Thanks,
Will

5

Thank you for your support @will.zoom !

Lara

6

Of course, @lfrancia! In case you didn’t see my email, if possible we want to know if you can share the following:

  • A picture of the console when the error happens
  • A copy of the HAR file prior to freezing

This would be helpful for us to continue our investigations. (CS-2931).

Thank you,
Will

7

Hi,

So sorry for the late reply. We will try to get those info and get back to you.

Regards,
Lara

8

Thanks for confirming @lfrancia!

Best,
Will

9

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