Closed_caption is missing from accountSettings response

API and Webhooks
1

Description
closed_caption is missing from accountSettings response.

Error
Same as description.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
OAuth

Which Endpoint/s?
https://api.zoom.us/v2/accounts/me/settings

How To Reproduce (If applicable)
Steps to reproduce the behavior:

  1. GET https://api.zoom.us/v2/accounts/me/settings
  2. The response.in_meeting.closed_caption is missing

Screenshots (If applicable)
If applicable, add screenshots to help explain your problem.

Additional context
Add any other context about the problem here.

2

Hi @CalvinWu

Thanks for reaching out to the Zoom Developer Forum and welcome to our community!
I am happy to help here!
Can you make sure that you have the feature enabled in your account before calling the endpoint?

3

Thanks for the reply. Which setting should I enable and how can I enable it?

I already enable both “Manual captions” and " Automated captions" under “In Meeting (Advanced)”, but the response still don’t have closed_caption.

In [14]: {k: v for k, v in s['in_meeting'].items() if 'caption' in k}
Out[14]:
{'closed_captioning': {'enable': False, 'save_caption': False},
 'manual_captioning': {'manual_captions': True,
  'allow_to_type': True,
  'third_party_captioning_service': True,
  'auto_generated_captions': False,
  'full_transcript': True,
  'save_captions': True}}

Also, shouldn’t the server still respond with closed_caption: false instead of omit it?
Or should I check closed_captioning.enable instead? is closed_caption replaced by closed_captioning.enable?

4

@elisa.zoom I enabled both “Manual captions” under the both PERSONAL → Settings and ADMIN → Account Management → Account Settings. I still didn’t see the closed_caption in the response. Even I tried to check closed_captioning.enable, the value is also incorrect. Any suggestions?

5

Thanks @CalvinWu
Can you confirm that you were able to get that field in the past? or is it the first time that you are trying to get it?
Thanks
Elisa

6

Thanks for the reply @elisa.zoom , yes, we can get that field in the past. Our integration test notice this field is missing since around April 21. And that field is also listed on the API document, so I suppose either the document is wrong or something else is wrong?

7

Base on our experiment, it seems like it’s renamed and re-located to in_meeting.manual_captioning.manual_captions. For someone who may be interested.

1 Like
8

Thanks for sharing that @CalvinWu I appreciate it!

9

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