In the Get user settings response, the in_meeting.closed_caption field appears to no longer be reflecting the user’s closed captioning settings. Was there a change to the endpoint due to groups? What should we use instead to identify if a user is allowing closed captioning in meetings? Thank you!
Hi @alyssa.williams
Welcome to the Zoom Developer Forum!
This is actually the right endpoint to query when trying to identify if a user is allowing closed captioning in meetings!
Can you confirm that this was working previously for you?
Cheers,
Elisa
Hey Elisa!
It was working previously, but stopped working suddenly a few days ago. Was there a breaking API change? I’m also curious about in_meeting.closed_captioning.enable - is this a new field that we need to use instead? It doesn’t appear to reflect the user’s closed caption settings.
To follow up, we’ve done some debugging and the in_meeting.closed_caption field is actually no longer included in the payload at all.
Thanks for the update @alyssa.williams
I was able to replicate this behavior and I can no longer see closed_caption in my response body.
I have reached out to our Engineering team about this issue and I will come back with an update shortly
(ZOOM-373734 internal ticket for reference)
Cheers,
Elisa
Thank you very much! I appreciate the prompt responses.
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Hi @alyssa.williams
I am still working on this issue, could you confirm with me if you are calling the following endpoint?
And if so, are you able to see the object “closed_captioning” in your “in_meeting” object?
Thanks,
Elisa
Hello! Yes, we are using that endpoint. We do get that object, but its fields do not reflect the user’s settings as the old “closed_caption” field did.
Is there a reason that the old “closed_caption” field disappeared and is there an ETA/timeline of a fix?
Also, for your info, here’s the payload we receive from the user settings endpoint
{
"schedule_meeting": {
"host_video": false,
"participants_video": false,
"audio_type": "both",
"join_before_host": false,
"personal_meeting": true,
"use_pmi_for_scheduled_meetings": false,
"use_pmi_for_instant_meetings": false,
"force_pmi_jbh_password": true,
"require_password_for_scheduling_new_meetings": true,
"require_password_for_instant_meetings": true,
"require_password_for_pmi_meetings": "all",
"pmi_password": "<removed-value>",
"pstn_password_protected": true,
"mute_upon_entry": false,
"embed_password_in_join_link": true,
"meeting_password_requirement": {
"length": 0,
"have_letter": false,
"have_number": false,
"have_special_character": false,
"have_upper_and_lower_characters": false,
"only_allow_numeric": false,
"consecutive_characters_length": 0,
"weak_enhance_detection": false
}
},
"in_meeting": {
"e2e_encryption": false,
"chat": true,
"private_chat": true,
"auto_saving_chat": false,
"entry_exit_chime": "all",
"record_play_voice": false,
"file_transfer": true,
"feedback": true,
"co_host": false,
"polling": false,
"attendee_on_hold": false,
"show_meeting_control_toolbar": false,
"allow_show_zoom_windows": false,
"annotation": true,
"remote_control": true,
"non_verbal_feedback": false,
"breakout_room": false,
"remote_support": false,
"far_end_camera_control": false,
"group_hd": false,
"virtual_background": true,
"virtual_background_settings": {
"enable": true,
"allow_videos": true,
"allow_upload_custom": true,
"files": [
{
"name": "San Francisco",
"type": "image",
"is_default": true
},
{
"name": "Grass",
"type": "image",
"is_default": true
},
{
"name": "Earth",
"type": "image",
"is_default": true
},
{
"name": "Beach",
"type": "video",
"is_default": true
},
{
"name": "Northern Lights",
"type": "video",
"is_default": true
}
]
},
"auto_answer": false,
"custom_data_center_regions": false,
"screen_sharing": true,
"attention_mode_focus_mode": false,
"who_can_share_screen": "host",
"who_can_share_screen_when_someone_is_sharing": "host",
"waiting_room": false,
"allow_live_streaming": true,
"workplace_by_facebook": true,
"custom_live_streaming_service": true,
"custom_service_instructions": "",
"request_permission_to_unmute_participants": false,
"meeting_reactions": true,
"show_a_join_from_your_browser_link": false,
"allow_participants_to_rename": true,
"allow_participants_chat_with": 4,
"allow_users_save_chats": 3,
"meeting_polling": {
"enable": false
},
"closed_captioning": {
"enable": false,
"save_caption": false
},
"manual_captioning": {
"manual_captions": true,
"allow_to_type": true,
"third_party_captioning_service": true,
"auto_generated_captions": true,
"full_transcript": false,
"save_captions": false
},
"live_streaming_facebook": true,
"live_streaming_youtube": true,
"webinar_live_streaming": {},
"webinar_chat": {},
"slide_control": false,
"meeting_survey": false,
"webinar_polling": {
"enable": false
},
"disable_screen_sharing_for_host_meetings": false,
"disable_screen_sharing_for_in_meeting_guests": false
},
"email_notification": {
"cloud_recording_available_reminder": true,
"jbh_reminder": true,
"cancel_meeting_reminder": true,
"alternative_host_reminder": true,
"schedule_for_reminder": true,
"recording_available_reminder_schedulers": false,
"recording_available_reminder_alternative_hosts": false
},
"recording": {
"local_recording": true,
"cloud_recording": true,
"record_speaker_view": true,
"record_gallery_view": false,
"record_audio_file": true,
"record_audio_file_each_participant": false,
"save_chat_text": true,
"show_timestamp": false,
"auto_recording": "none",
"ip_address_access_control": {
"enable": false
},
"host_delete_cloud_recording": true,
"recording_disclaimer": false,
"auto_delete_cmr": false,
"required_password_for_shared_cloud_recordings": true,
"recording_password_requirement": {
"length": 8,
"have_letter": true,
"have_number": true,
"have_special_character": true,
"only_allow_numeric": false
},
"record_files_separately": {
"active_speaker": false,
"gallery_view": false,
"shared_screen": false
},
"display_participant_name": true,
"recording_thumbnails": true,
"optimize_recording_for_3rd_party_video_editor": false,
"save_panelist_chat": false,
"save_close_caption": true
},
"telephony": {
"third_party_audio": false,
"audio_conference_info": "",
"show_international_numbers_link": true,
"telephony_regions": {
"allowed_values": [
"CATB",
"EUTB_FR",
"EUTB_AM",
"USTB",
"AUTB",
"ASTB",
"EUTB"
],
"selection_value": "USTB"
}
},
"tsp": {},
"feature": {
"meeting_capacity": 100,
"large_meeting": false,
"webinar": false,
"zoom_events": false,
"cn_meeting": false,
"in_meeting": false,
"zoom_phone": false,
"concurrent_meeting": "None",
"zoom_iq_for_sales": false
},
"integration": {
"linkedin_sales_navigator": false
},
"profile": {
"recording_storage_location": {
"allowed_values": [
"US",
"AU",
"CA",
"DE",
"SG",
"BR",
"JP"
],
"value": "US"
}
},
"audio_conferencing": {
"toll_free_and_fee_based_toll_call": {
"enable": false
}
}
}
Thank you @alyssa.williams
I am engaging with our Team to learn more about this change and to be able to provide you the best answer.
I will update you shortly
Cheers,
Elisa
Hi Elisa! Are there any updates?
Hi @alyssa.williams
Thank you for your patience while I work on this issue.
Could you please open up a ticket with support here:
https://devsupport.zoom.us/hc/en-us
Add the link to this post and could you please mention my name so I can take it from there!
Thanks a lot
Elisa
Hi, thanks for the best platform. I am using it from today and finding it best. Hopefully, it will be best for onwards. Thanks again
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