Cloud Recordings Cause Synchronization Problems

API and Webhooks Cloud Recordings
1

We are using Zoom Web SDK (version 2.9.7) .
We are giving Webinars.
We share screen and also use camera and microphone.
When we open/enable cloud recordings, we have huge synchronization problems. Sound and video not synchronized. When we close cloud recording, everything works fine.

May you please try?

  • Enable cloud recording and enable automatically record to cloud option on your account
  • Create and start a webinar - ( using web sdk )
  • Start your camera, audio and share a screen
  • On client/student account, you will see synchronization problems. Even on recorded file, you can see it.
2

Syncronization problem starts when we share screen. There is no problem if we do not share screen.