Computer Audio on iPhone SE with Chrome and Edge

Hi, when I join a meeting in a Chrome or Edge (up to date) in my iPhone, I can’ hear the host.

I get the following error message (but from the documentation it’s a supported version):

Thanks.

  • Device: iPhone SE
  • OS: iOS12
  • Browser: Chrome and Edge

Hey @patrick.izigo,

To confirm, you cannot hear the other participants speak?

Thanks,
Tommy

Hi @tommy, yes, I get that message and I can’t hear anything. I have subscribed the Webinars to test if there is any diference, but I get the message “Your connection has timed out and you cannot join the webinar. Verify your network connectivity and try again.” even with the last version of the Web SDK 1.7.6.

Hey @patrick.izigo,

When using the Web SDK with webinar, are you passing in the userEmail?

// Email required for Webinars
userEmail: meetConfig.userEmail, 

If that doesn’t work we will investigate further.

Thanks,
Tommy

Hi tommy, yes because if I don’t do so, I get the error message that the email is required.

Hey @patrick.izigo,

Gotcha. Can you private message me your Web SDK signature so I can debug further?

Thanks,
Tommy

I think this is because in iOS, Chrome is just re-skinned Safari

Thanks @cquibada, @patrick.izigo,

The mobile audio issue should be fixed in the upcoming 1.7.8 release.

Thanks,
Tommy