When using the Contact Center API to “Batch create queues with a template”, the API requires three inputs: “queue_name”, “queue_description”, and “template_id”.
However, the “queue_description” that is provided in the API call is ignored and instead, whatever the queue description in the template is, is used instead. Basically, the queue description in the template overrides the value supplied with the API call.
Please correct this behavior as the queue description provided in the API call should override the queue description in the template, just like the queue name overrides what the template has.