I am using the Zoom Contact Center API endpoint https://api.zoom.us/v2/contact_center/engagements to retrieve engagement details but cannot find the consumer_id in the response. How can I ensure the consumer_id is included? Are there specific parameters or configurations I need to apply?"
Getting the below response
“consumers”: [
{
“consumer_name”: “AB”
“consumer_number”: “+15016129898”
}
]
Hi @rajiv.singh , thank you for joining office hours! Looking forward to hearing back to see if the account owner can see the consumer id for the engagements in the ui!
We checked the owner’s account and were unable to locate any consumer IDs.
@gianni.zoom any updates on this?
Hi @rajiv.singh , thank you for responding. Unfortunately I missed your message from 4 days ago because often times when we are not @ directly, we do not receive thread notifications.
I’m following up on this information now.
Waiting to hear back.
@gianni.zoom We have already discussed the problem that we are not getting a consumer ID from the API, and while you requested to check the owner account, we were unable to locate any consumer IDs there. Could you please tell us what you are waiting for from us?
Hi @rajiv.singh my “waiting to hear back” was letting you know that I was waiting to hear back from the Contact Center API engineering team about the logic and behavior. You have provided me with everything I need 
@gianni.zoom any update on this?
Hi @rajiv.singh , I was not able to receive a conclusive answer from our internal forum so I’ve opened up a ticket on your behalf (TS1640540). Please check your email to communicate with support who will escalate to service engineering as needed.
Hi @rajiv.singh funnily enough, my initial contact just reached out and asked if this is a voice engagement. They believe there is no customer id for voice channel.
Hello @rajiv.singh , has there been updates with this?
when i am making callout to get voice call data i am not getting anything in the response in apex salesfoce:-System.HttpRequest[Endpoint=download_url, Method=GET]
08:24:45.77 (497001939)|HEAP_ALLOCATE|[EXTERNAL]|Bytes:2684
08:24:45.77 (500278433)|CALLOUT_RESPONSE|[73]|System.HttpResponse[Status=Found, StatusCode=302]
08:24:45.77 (500513162)|USER_DEBUG|[74]|DEBUG|responsebody