Hi all, I am trying to build out an internal app that will help to do some tasks with the abandonment rate for our front desk call que. However, when I use the zoom API get for dashboard, reports, users, and phone, I am still getting an error that the call que does not exist. I am able to pull an ID for the que when I search them all and have tried that in the app as well. Not sure what other APIs I could enable or if a powerpack is needed to pull the total incoming calls answered by agents in that que, and how many were abandoned.
Our current setup is that all incoming calls are being answered by the IVR, then by keystroke it is directed to the front que. I can see the analytics when we go into the zoom reports, however the zoom account that is creating the app does not have the powerpack add on.