Crash when unmuting video

akio · August 27, 2024, 6:50am

Description
When I ran the MeetingSDK sample on an AndroidTV14 device
it crashed when I unmuted the video.
Will this crash be fixed?

2024-08-26 17:36:53.959 libc ---------------------------- 2024-08-26 17:36:56.249 DEBUG 2024-08-26 17:36:56.249 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.250 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.251 DEBUG 2024-08-26 17:36:56.252 DEBUG 2024-08-26 17:36:56.252 DEBUG 2024-08-26 17:36:56.253 DEBUG 2024-08-26 17:36:56.254 DEBUG 2024-08-26 17:36:56.254 DEBUG ---------------------------- us.zoom.sdkexample A Fatal signal 11 (SIGSEGV), code 1 (SEGV_MAPERR), fault addr 0x30 in tid 6607 (zoom.sdkexample), pid 6607 (zoom.sdkexample)
PROCESS STARTED (7120) for package us.zoom.sdkexample ----------------------------
crash_dump32 A Cmdline: us.zoom.sdkexample
crash_dump32 A pid: 6607, tid: 6607, name: zoom.sdkexample >>> us.zoom.sdkexample <<<
crash_dump32 A #00 pc 001a160e /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #01 pc 001a138b /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #02 pc 001a12fb /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #03 pc 001a13f3 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #04 pc 0008fb87 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #05 pc 001a15c7 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #06 pc 001a146f /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #07 pc 0019f6c1 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #08 pc 000bd881 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #09 pc 000d9c67 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #10 pc 000df45d /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libnydus.so (offset 0x3b0f000) (BuildId: bd72b61d4c015b318a81500b78dc15ebce0707fb)
crash_dump32 A #11 pc 000d6809 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #12 pc 000d67ab /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #13 pc 000d6519 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #14 pc 000d915b /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #15 pc 000dda41 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #16 pc 000dd96d /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #17 pc 000a7943 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #18 pc 000a7585 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libmcm_neon.so (offset 0x436a000) (BuildId: faf90246468c77bc381edf49105e2832e3d65340)
crash_dump32 A #19 pc 000f0367 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libZoomMeetingBridge.so (offset 0x4978000) (BuildId: 945763d0a94ba71064bd2d8a5aeaac1009373cba)
crash_dump32 A #20 pc 0074efb7 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18)
crash_dump32 A #21 pc 0075363b /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18)
crash_dump32 A #22 pc 007533ad /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18)
crash_dump32 A #23 pc 0074f679 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18)
crash_dump32 A #24 pc 00750841 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoApp.so (offset 0x1e47000) (BuildId: 7877ac91fee8f50f79236bde33c114dcea123d18)
crash_dump32 A #25 pc 000c9109 /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!libzVideoUI.so (offset 0x47f8000) (Java_com_zipow_videobox_confapp_VideoSessionMgr_startMyVideoImpl+48) (BuildId: 8d1efc5604e1026180476bb3464888c12c7f284d)
crash_dump32 A #34 pc 00301700 [anon:dalvik-classes2.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes2.dex] (com.zipow.videobox.confapp.VideoSessionMgr.startMyVideo+0)
crash_dump32 A #40 pc 001df04c [anon:dalvik-classes5.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes5.dex] (us.zoom.proguard.k06.a+0)
crash_dump32 A #46 pc 001df7f8 [anon:dalvik-classes5.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes5.dex] (us.zoom.proguard.k06.h+0)
crash_dump32 A #52 pc 00384998 [anon:dalvik-classes2.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes2.dex] (com.zipow.videobox.conference.ui.view.ZmBaseMeetingBottomControlLayout.onClick+0)
crash_dump32 A #58 pc 0029c36c [anon:dalvik-classes3.dex extracted in memory from /data/app/~~uI7xh1CizG5J0c3tinUiNw==/us.zoom.sdkexample-8nbj-V3yH0HToMn0-bGYKA==/base.apk!classes3.dex] (com.zipow.videobox.view.ToolbarButton$a.onClick+0)
PROCESS ENDED (7120) for package us.zoom.sdkexample ----------------------------

Which Android Meeting SDK version?
v6.1.10

akio · September 6, 2024, 8:06am

Is there any update on this?

akio · September 13, 2024, 12:06am

Is there any update on this?

akio · September 20, 2024, 12:12am

Is there any update on this?

akio · September 25, 2024, 7:52am

It still crashes with SDKv6.2.0 .
Is there any update on this?

akio · October 4, 2024, 5:08am

Is there any update on this?

akio · October 11, 2024, 2:33am

Is there any update on this?
If we can’t solve this, we can’t release our app.

elaine.ku · October 14, 2024, 4:29pm

Hi @akio .

Would you please provide the model of the device you’re testing on?
Thank you

Elaine

akio · October 16, 2024, 6:11am

@elaine.ku
Thank you for your reply.
This is happening with a projector we are developing.
Therefore, I cannot provide any details.
What I do know is that it crashes on AndroidTV 13 and 14, but not on 11.

akio · October 23, 2024, 6:47am

It still crashes with SDKv6.2.3 .
Is there any update on this?

haider60992 · October 23, 2024, 1:24pm

It seems like the crash is caused by a segmentation fault (SIGSEGV) when unmuting the video. The error logs point to libnydus.so and libmcm_neon.so. This could be related to a compatibility issue with Android TV 14 or a specific library used in the Meeting SDK.

To fix, check:

If you are using the latest version of the SDK.
If there are updates or patches for Android TV 14.
Try running the app on different Android versions to isolate the issue.

elaine.ku · October 28, 2024, 11:33pm

Hi @akio ,

Thank you for sharing the device info. We’re able to reproduce the issue on our end and find its root cause. The fix will be in the 6.2.10 release which will be at the end of November.
Thank you.

Elaine

akio · October 29, 2024, 1:35am

hi @elaine.ku
Thank you for investigating the cause.
I will wait for your response.

akio · November 22, 2024, 1:50am

hi @elaine.ku
SDK V6.2.10 has been released.
I have yet to test it.
The release notes mention the following, but has this issue been fixed?

Known Issues
The UVC camera support is temporarily unavailable in versions 6.2.0, 6.2.3, and 6.2.5. We advise refraining from upgrading to these versions if your application relies on this functionality. We are actively working to resolve this issue and will announce its availability in a future release. We apologize for any inconvenience caused.

akio · November 26, 2024, 8:04am

hi @elaine.ku
I have confirmed with version 6.2.10 that the video displays without crashing when the camera is muted.
However, the audio is not reaching the other party.
While unmuting the audio is successful, it seems that the audio is not being transmitted.
The device remains the same, an Android TV14 device.
An app that cannot use audio or video cannot be released.
Please confirm and address this issue as soon as possible.

akio · December 3, 2024, 5:59am

The video issue has been resolved so I’ll close it.
I created a separate post about the audio.

system · January 2, 2025, 4:00pm

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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Crash when unmuting video

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