Custom agent statuses are excluded when retrieving list of Contact Center system statuses

[desautelsj (Jericho, MVP)]

I can create a custom agent status like so:

REQUEST:
POST https://api.zoom.us/v2/contact_center/system_statuses
{"status_category":"agent_status","status_name":"This is a test 3","enable":true}

RESPONSE:
HTTP/1.1 201 Created
Date: Fri, 10 Oct 2025 16:43:17 GMT
x-zm-trackingid: WEB_d79364a5de9bce41de49b67dbde1a143
{"status_id":"li-dEa1ASJ2KW9TuqTUe1Q","status_name":"This is a test 3","status_type":"custom","status_category":"agent_status"}

However, this new custom status is not present in the list of statuses I get when I send the following request:

REQUEST:
GET https://api.zoom.us/v2/contact_center/system_statuses?status_category=agent_status&page_size=30

RESPONSE:
HTTP/1.1 200 OK
Date: Fri, 10 Oct 2025 16:54:03 GMT
x-zm-trackingid: WEB_92cc48224b0903f81c9f44fcb1dc364b

{"next_page_token":"","page_size":30,"total_records":4,"statuses":[{"status_id":"0","status_name":"Offline","status_type":"default","status_category":"agent_status","status_assigned_queues":[]},{"status_id":"1","status_name":"Ready","status_type":"default","status_category":"agent_status","status_assigned_queues":[]},{"status_id":"2","status_name":"Not Ready","status_type":"default","status_category":"agent_status","status_assigned_queues":[]},{"status_id":"3","status_name":"Occupied","status_type":"default","status_category":"agent_status","status_assigned_queues":[]}]}

I expect my custom statuses to be included in the result. Am I wrong about that?

[elisa.zoom (Elisa)]

Hi @desautelsj
Thanks for sharing this with us!
I share this with our Engineering team and will get back to you when I have an update (ZSEE-1833008)

[elisa.zoom (Elisa)]

Hi @desautelsj
Thanks for your patience here.
I just heard back from our Engineering team and it seems like this has been identified as a bug.
ZCC has not supported to customize agent system status in the web portal so this should not be supported via API either. Although right now it can be created successfully, we will make an update to our docs to remove the “status_category=agent_status”