We use Zoom Video SDK in an Angular SPA (Angular v10.x)
Recently we received multiple reports from our users that they started to experience delays in Video and Audio after a while (normally after 25 mins).
We tried to reproduce the issue but in our tests, it works fine.
We noticed for almost all problematic video calls there was a huge delay in the “Device from Web Client” and “Device to Web Client” parameters in the Zoom reports.
What is the difference between these 4 items?
- Device from Web Client
- Web Client from MMR
- Device to Web Client
- Web Client to MMR
Can “Host Data Center” affect the video call quality/latency?
For some of the video calls the “Host Data Center” is “US” while we know both participants live in Europe and they don’t use a VPN connection.
In the Zoom dashboard, the client IP address of the participant who had such a huge delay belongs to Zoom itself.
- Video calls always have only two participants
- We enable/start Zoom Live transcription for one of the participants
Which Web Video SDK version?
- We already implemented the Angular specific suggestions mentioned here.