DELETE Works, but w/500 Status Code

API and Webhooks
1

On Mon, 16 Sep 2019 15:40:10 GMT, I issued a DELETE request to "https://api.zoom.us/v2/meetings/414861164?" and got a 500 response without a body. However, the meeting was indeed deleted.

If I try a DELETE on a nonexistent meeting, I get a proper 404.

Just wondering why the 500 response.

2

Hey @ron.straight,

The 500 does seem odd. I tried to reproduce the error and I could not.

Are you including any query parameters?

Thanks,
Tommy

3

No query parameters.

I didn’t notice the 500 response from DELETE requests until around the time I toggled the app intent to publish and got my developer credentials.

4

Hey @ron.straight, is the 500 error still happening? Or did it just happen that once ^

5

@tommy Yes, it’s still happening consistently. Just tried it a minute ago.

6

Thanks @ron.straight,

Can you give me exact steps to reproduce?

  1. What app type? (Account/User Level OAuth or JWT)
  2. What type of meeting? (Recurring, scheduled, instant)
  3. When are you deleting it? (Before, During, or After meeting has started)

Thanks,
Tommy

7
  1. OAuth app type.
  2. Scheduled meeting type.
  3. Deletion before meeting has started.
8

Thank you @ron.straight.

This may be due to your account being a Basic account.

To use the Zoom APIs you need at least a Pro account. Or you can request a Free Trail account to use/test the Zoom APIs.

Let me know how you want to move forward.

Thanks,
Tommy

9

You mention a trial account, but I assume that’s only for testing, right? If we actually want to create an app that other users can use, it has to be owned by at least a Pro account?

10

A free trail account can create and publish apps to the Marketplace for as long as the free trail period.

If you want your App to work long term yes, I would suggest upgrading to the Pro Account.

Does that make sense?

Thanks,
Tommy

11

I wouldn’t say it makes sense, but I understand what you’re saying.

It will at least be easier to test OAuth with users under our account.

Thanks!

12

@ron.straight, you can reach out to isv@zoom.us to request a free trail account to test / develop your application.

Thanks,
Tommy

13

@tommy Still getting that 500 when performing a DELETE on a meeting after upgrading to a Pro account. The deletion happens, but the response indicates otherwise.

14

Thanks @ron.straight,

This does seem like a bug. Can you give me a few of your meeting ID’s where you saw the 500 error so I can look at the logs?

Thanks,
Tommy

15

Hey, @tommy.

I just deleted 226213781 and 370927595 a few minutes ago.

1 Like
16

Thanks @ron.straight!

We will look at the logs and see what’s going on.

Will post back here with updates. ZOOM-110814

Thanks,
Tommy

19

Update, this may be related to moving a Personal Zoom Account to a Sub Account under a Master Account.

See:

We are looking into this edge case and will fix.

Thanks,
Tommy

20

@tommy, after recreating the app, I’m still getting 500 on DELETE. Same behavior as before. The meeting is deleted, but the response has a status 500.

Just deleted 931674664 and 964129786.

21

Thanks for the update @ron.straight

Can you send me a screenshot of your App’s request logs in the Zoom App Marketplace Dashboard after you get the 500 error?

https://marketplace.zoom.us/user/logs

59%20PM
Screen Shot 2019-09-26 at 4.56.59 PM.png2032Ă—1169 326 KB

Thanks,
Tommy

22

I didn’t know about that page. Very useful!

ZoomApiLogDELETE
ZoomApiLogDELETE.png1285Ă—790 56.8 KB

As you can see, it says it returned a 204. That makes me wonder if maybe the error is from our proxy. I don’t even see the DELETE calls in our logs, and checking the code shows we may not be handling an empty response body correctly.

I’ll let you know if I find anything contrary, but for now I think we can assume this is on our end.

Sorry for wasting your time. I’ll know to check the API logs next time before I go crying wolf.

1 Like