Disable/Enable video receiving not working in Zoom Web SDK 1.8.0

[harish.venkataraman (Harish)]

Description
When the host or participant clicks on “Disable video receiving” the video reception is stuck and the option does not change to “Enable video receiving” in Web SDK 1.8.0. This feature was working fine in 1.7.10.

Which version?
Web SDK 1.8.0

To Reproduce
Steps to reproduce the behavior:

1. At least two users should have joined the session
2. Let user 1 enable their video
3. Now as user 2 click on the Disable video receiving. You should see that the video of the other person is stuck and the option does not change to Enable video receiving.

Screenshots

Device information:

• Device: MacBook Air (13-inch, Early 2015)
• OS: macOS Catalina
• Version: 10.15.5
• Browser: Chrome 84.0.4147.135

Additional context
Once the user clicks on the Disable video receiving option there is no way to enable the video again. We have to refresh the application to enable it.

[tommy (Tommy Gaessler)]

Hey @harish.venkataraman,

Are there any errors in the browser console?

Thanks,
Tommy

[harish.venkataraman (Harish)]

Hi @tommy thanks for replying. No there is no console error.

[will.zoom (Will)]

Hey @harish.venkataraman,

Thanks for the confirmation on that. I’ve gone ahead and brought this to our Engineering team’s attention and I’ll let you know what they find. (CS-2270)

Thanks!
Will

[thiago.fiorenza]

Hello
I’m able to hide all menu buttons with the sdk zoom, but the button “Disable video receiving” does not disappear at all!
Could you tell me what I can do?

[tommy (Tommy Gaessler)]

Hey @thiago.fiorenza,

If the button you want to hide is not listed in our reference, feel free to hide it with CSS or JavaScript.

Thanks,
Tommy

[tommy (Tommy Gaessler)]

Hey @harish.venkataraman,

This issue will be fixed in Web SDK version 1.8.1.

Thanks,
Tommy

[harish.venkataraman (Harish)]

Thanks, @tommy for the confirmation.

[tommy (Tommy Gaessler)]

Happy to help!

-Tommy