Email ID not received on Participant/Host joined meeting webhook

API and Webhooks Meetings
1

API Endpoint(s) and/or Zoom API Event(s)
Webhook received on Participant/Host joined the meeting event.

Description
For a few of the users, email is not received in webhook even after the user was invited for a zoom call on the calendar and the user has accepted the invitation prior to joining the call. One example of such an email is alok1710161@akgec.ac.in.

Error?
The email field is coming empty on the webhook received for Participant/Host joined meeting event

How To Reproduce
Steps to reproduce the behavior:

  1. create a meeting via google calendar from an email with “gainsight” domain.
  2. Add zoom as a video conferencing method.
  3. Add participants with multiple domains.
  4. When a call is started and the participant joins the call. Webhook is received in our backend system with user details but email is missing for a few of the users. (Eg.: alok1710161@akgec.ac.in).
2

Hi @alranjan

If the meeting does not require registration or login authentication, and a user when joining the meeting is not signed in to the zoom app, then the email field will be empty.

Thanks

3

Hi @ojus.zoom,

Thanks for your reply.

The meeting didn’t require any registration and authentication, but the user who joined was logged in to the zoom app and then joined the meeting. Still, I didn’t get his email in the webhook.

4

@alranjan we may need to investigate this further. since this contains private user information, can you please open a ticket here with the user and meeting info?

5

Hi @alranjan Did you find solution for this issue, as I am also facing same issue.

6

Hey Reyaz,

Did the meeting have registration required or the user belonged to the same account as you? If not, the email field will be empty.

7

@ojus.zoom No the meeting don’t have registration required but if they loggedIn to their zoom account, did we still not receive their email id?