Missing email from joined meeting webhook

A week ago using the webhook meeting.participant_joined, I was able to see the email on the request. Now it doesn’t appear. I have tried the webhook with several users and no request has the email of the participant. Am i missing something? Did something changed with this webhook? I checked the documentation and it shows that the body will have the email.

No email on the body for participant joined.

Which App Type (OAuth / Chatbot / JWT / Webhook)?
Webhook meeting.participant_joined
Which Endpoint/s?
No endpoint

Screenshots (If applicable)

Additional context
No additional context

Hey @arturo.velazquez,

Thank you for reaching out to the Zoom Developer Forum. When you see instances where the email is not included, have you confirmed that the user that joined has a Zoom account? If you allow users to join as guests it would be expected that some do not contain an email field.

I hope that helps!


Hi Max,
Thank you for the response! Ah yes most of the users in the organization have a zoom account. I guess we need to make sure that they are logged in , so we can get the email from the webhook. Thank you for the clarification :smile:

Hey @arturo.velazquez,

I’m glad to hear that answered your question! If you encounter any further issues or questions, please don’t hesitate to reach out.


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