Embeded webinar on website viewed on mobile - No sound

Meeting SDK
1

We are embedding webinars on our website but users viewing the website on phones cannot join audio either on phone or computer

If you select phone, you get

360×800 55 KB

And join Audio by computer button is disabled

Whats wrong ? Is this a limitation of the software ?

2

@cogora,

Welcome to the Developer Forum. Can you share which version of the SDK you are currently working with?

3

I believe it is 2.9.5

4

Thanks for the reply! The version should be printed to the console when initializing the SDK, can share the console logs with us ?

5

2.9.5

I found this:

360×800 85 KB

Is this the reason users have no sound ?

6

@cogora , That’s for the support article for the Zoom web client, not the Meeting SDK. Here is the correct documentation you want to reference :

https://marketplace.zoom.us/docs/sdk/native-sdks/web/#component-view

That aside, I will do some testing on my end to if this is reproducible. If it is reproducible, as the next day I will place a bug ticket first matter.