After joining a webinar, users cannot hear any sound, as if the video was muted. This happened on previous versions of android zoom sdk for some users, but on 5.7.1 version seems like it’s 100%.
Which Android Meeting SDK version?
Version 5.7.1 but also had some similar issues on previous versions
To Reproduce(If applicable)
Steps to reproduce the behavior:
- Join a webinar as an attendee for example
- Observe that the video has no sound
Smartphone (please complete the following information):
Probably lots of android devices, we tested out on
- Samsung S9 Android 10
- Samsung S8 Android 10
- Google Pixel 3 Android 9
If you have any idea that can generate this issue, or ways to try to fix this, please let us know. Thanks