Enable again the RTMS license for your account

Realtime Media Streams
1

Hello, last month one person in here was enabled RTMS for our organization.

In our account appear the license RTMS Pay as you go.

WE don’t notice but on 4th of October, we can’t add the app our devs build on Development (we doesn’t have plans to move to production at the moment). Before expired the license, users can add on:
Auto-start apps that access shared realtime meeting content

Configure settings for apps to auto-start accessing shared content upon meeting start or join

But. to the app not appear and we suspect is because of expired license. Could you activate again please? Is urgent because they are stopped work.

Thanks and best regards!

2

Our account manager enable the RTMS license for the next 7 days. But continue not appear our app on Autostart settings.
We have all the correct scopes and before 4th of October we can see the app:

Scopes Description Optional
Meeting
View all user meetings
meeting:read:list_registrants View a meeting’s registrants
meeting:read:participant View a meeting’s participant
View and manage your meetings
meeting:update:participant_rtms_app_status
Scopes Description Optional
Meeting
View all user meetings
meeting:read:list_registrants View a meeting’s registrants
meeting:read:participant View a meeting’s participant
View and manage your meetings
meeting:update:participant_rtms_app_status Update a participant’s rtms app status
Recording
View your recordings
undefined
cloud_recording:read:meeting_transcript
undefined
RTMS
The real-time media streams notifications.
rtms:read:rtms_started
rtms:read:rtms_stopped
User
View all user information
undefined
user:read:user
undefined
undefined
Zoom App
Enable Zoom App within Zoom Meeting Client
undefined
zoomapp:inmeeting
undefined
undefined
Zoom Events
View your event session info
undefined
zoom_events:read:session_token
undefined

Any help? |

3

Hi @David.pazm
Sorry to hear you are having issues with your RTMS apps.
I sent you a DM for more details, please follow up there

4

hi @elisa.zoom , I believe I have the same issue as well with my zoom rtms license and unable to add it to my auto-start list.

5

Hi @Jun_Liang
I will send you a DM for more details

6

Hi @elisa.zoom

Assuming that we’re having the same issue. We’ve been testing an RTMS app for about a month. The other day, it stopped sending RTMS events (but continues to send meeting.started and meeting.ended). Upon checking my account settings, I noticed that the app is no longer available for auto-start.

I would appreciate any guidance or feedback that you could offer.

Thanks

7

Hi @Bill3
I just sent you a DM, please follow up accordingly