Endpoint for User List Export

I am able to get a list of users from the GET /users call, but I’m seeing discrepancies between the results of that call and the exported data that we get from the Zoom Admin portal GUI, via the user export button.

Specifically, it seems that the total records (6167) is smaller than the length of the csv I’m downloading from the Admin Portal (6437)
{‘page_count’: 62,
‘page_number’: 1,
‘page_size’: 100,
‘total_records’: 6167,
‘next_page_token’: ,
‘users’: [
{‘id’: ‘’,
‘first_name’: ‘’,
‘last_name’: ‘’,
‘email’: ‘’,
‘type’: ,
‘pmi’: ,
‘timezone’: ‘’,
‘created_at’: ,
‘last_client_version’: ,
‘pic_url’: ,
‘group_ids’: ,
‘language’: ‘’,
‘phone_number’: ‘’,
‘status’: ‘’

Can you help me understand the difference between these two lists? What endpoint should I be referencing if I want the full list of users that I’m seeing from the Admin portal export?

Which Endpoint/s?

Hey @echang,

Thanks for reaching out about this, happy to take a closer look for you.

As a first step, is it possible to share a screenshot of the report you’re referencing in the UI, so I can make sure we’re on the same page?


Sure! We’re following the directions here and “Exporting All”:

Hey @echang,

Thanks for clarifying. Can you email us a copy of the CSV you’re exporting so that we can take a closer look at what might be causing the discrepancy? You can email this to developersupport@zoom.us.


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