Error 3301. Recording does not exist

Hi There,

Please Help!

Description
My mentor have recorded meeting and received the email notifications saying the recordings were processed, but when I go to view them or download them, I get an error advising it is not available.

Error
My Recording is saying:
“This recording does not exist. (3,301)”

Link: Error - Zoom

It is fairly crucial recording for me.

Best regards, Mike

Greeting, @mikegreen,

Thank you for posting in the Developer Forum. For this matter, we kindly ask you to submit a ticket with our support. They will be able to give you more personalized support.

https://support.zoom.us/hc/en-us