Please Help!
Description
I have recorded 2 meetings today (814 8733 3584 and 871 8149 4374) and received the email notifications saying the recordings were processed, but when I go to view them or download them, I get an error advising they’re not available.
Error
My Recordings from today are saying either:
“Prompt This recording does not exist.”
“This recording does not exist. (3,301)”
Which version?
Desktop 5.43
Trying to view recordings using Chrome Browser 86.0.4240.198
To Reproduce
Steps to reproduce the behavior:
- Go to My Recordings
- Click on Meeting (either 814 8733 3584 or 871 8149 4374)
- See error
Screenshots
“Prompt This recording does not exist.” (https://screenrec.com/share/v5haM8lGyq)
“This recording does not exist. (3,301)” (https://screenrec.com/share/hRzctAKe0P)
Device:
- Device: HP Laptop
- OS: Windows 10
- Version: 1909
- Browser: Chrome Browser v86.0.4240.198
These are fairly crucial client recordings that I need to share by end of day today, so it would be really helpful if the issue could be resolved.
Cheers, Nat