Zoom Recording Error 3,301

Client Web SDK
#1

Please Help!

Description
I have recorded 2 meetings today (814 8733 3584 and 871 8149 4374) and received the email notifications saying the recordings were processed, but when I go to view them or download them, I get an error advising they’re not available.

Error
My Recordings from today are saying either:
“Prompt This recording does not exist.”
“This recording does not exist. (3,301)”

Which version?
Desktop 5.43
Trying to view recordings using Chrome Browser 86.0.4240.198

To Reproduce
Steps to reproduce the behavior:

  1. Go to My Recordings
  2. Click on Meeting (either 814 8733 3584 or 871 8149 4374)
  3. See error

Screenshots
“Prompt This recording does not exist.” (https://screenrec.com/share/v5haM8lGyq)
“This recording does not exist. (3,301)” (https://screenrec.com/share/hRzctAKe0P)

Device:

  • Device: HP Laptop
  • OS: Windows 10
  • Version: 1909
  • Browser: Chrome Browser v86.0.4240.198

These are fairly crucial client recordings that I need to share by end of day today, so it would be really helpful if the issue could be resolved.

Cheers, Nat

#2

Hi @appiniumnat,

There is currently a known fault with some of Zoom’s services such as the Cloud Recording Service.

Issues displaying live meeting information in Dashboard and Reports
We have identified an issue causing users to experience issues displaying live meeting information. We will continue to provide updates as we have them.
A subset of customers may also be experiencing issues accessing Webinar Registrations links and may see a delay in accessing information in dashboards and reports, as well delays in access to cloud recording links.
This incident affects: Zoom Website (Zoom Dashboard & Reporting, Web Portal), Zoom Developer Platform (Webhooks), and Cloud Recording.

Please see https://status.zoom.us/ for updates.

Thanks,
Alex

1 Like
#3

Hey @appiniumnat,

Your recording should be accessible now. The issue @alexmayo, stated earlier is now resolved:

Please let us know if you continue to see the issue.

Thanks,
Tommy

#4

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.