Error: "Camera is closed" with virtualBackground params

Video SDK Web
1

Our users began to encounter the following error when trying to turn on the webcam.

image
image1580×837 74.3 KB

The problem turned out to be that I passed these options to the startVideo() method by default:
{ virtualBackground: { imageUrl: undefined }}

The error looks like they have sharedArrayBuffer turned off, but it is turned on, this can also be seen in the screenshot.

Zoom Video SDK 1.4.0

2

Hi @efron.vit,

Thanks for reaching out with this. To make sure I understand you correctly, were you able to resolve the issues of users not being able to turn on their webcam, and the issue now is what seems to be a misleading error message?

Thanks,
Rehema

3

Yes =)
Since I figured out the problem, I decided to tell the developers what they would mean.

4

Got it. Thanks for providing this insight!