efron.vit
(Efrony)
September 16, 2022, 12:46pm
1
Our users began to encounter the following error when trying to turn on the webcam.
The problem turned out to be that I passed these options to the startVideo() method by default:
{ virtualBackground: { imageUrl: undefined }}
The error looks like they have sharedArrayBuffer turned off, but it is turned on, this can also be seen in the screenshot.
Zoom Video SDK 1.4.0
Hi @efron.vit ,
Thanks for reaching out with this. To make sure I understand you correctly, were you able to resolve the issues of users not being able to turn on their webcam, and the issue now is what seems to be a misleading error message?
Thanks,
Rehema
efron.vit
(Efrony)
September 16, 2022, 5:27pm
3
Yes =)
Since I figured out the problem, I decided to tell the developers what they would mean.
Got it. Thanks for providing this insight!
system
(system)
Closed
October 17, 2022, 7:40am
5
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