We’ve had our app (Un-5iL8aR1WXyfQntNpZeA) published to the App Marketplace for years now and have had successful installs. However, in the last couple weeks when we tried adding our app to a new account, we’ve been running into the same error. We’ve had multiple external account admin users fail to add our app, and we were able to confirm with a dummy account admin. Based on similar threads, we believe this could be an issue with our app ownership.
“Unable to install this app without the developer’s account. Please contact the app developer to install”
Some users see a box below with the following permissions and some users do not:
- Dashboard and Report > View “Usage reports”
- User and Permission Management > View “Users”
How To Reproduce
Steps to reproduce the behavior:
*1. Sign In - Zoom
*3. “Unable to install this app without the developer’s account. Please contact the app developer to install”
Add any other context about the problem here.