Error with Live Transcription SDK in Zoom Video SDK for Web using React.js

Video SDK Web
1

I believe my issue is very similar to this one:
devforum.zoom.us/t/attempting-to-start-transcriptions-fails-with-error/93989?u=gdcomm

The account with the issue cannot log in to the forum, so I am posting this topic using another account.

Error with issued account

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issued account

develop@gdcomm.io
videosdk account

I am using Zoom VideoSDK for Web, and I found the Live Transcription feature documented in the SDK. I added the provided code from the documentation to enable this feature, but I keep encountering the following error:

Browser Console Error

{
    "type": "INVALID_OPERATION",
    "reason": "Live transcription is not enabled."
}

VideoSDK Code Snippets

const liveTranscriptionTranslation = zmClient.getLiveTranscriptionClient();
await liveTranscriptionTranslation.startLiveTranscription(); // error
liveTranscriptionTranslation.setTranslationLanguage(LiveTranscriptionLanguage.English);	
liveTranscriptionTranslation.setSpeakingLanguage(LiveTranscriptionLanguage.Korean);

Additionally, when I checked the account settings to enable the Live Transcription feature, I couldn’t find any button or toggle to activate it.

billing page > Plans and Billing > Plan Management > Discover our other popular products > VideoSDK Transcription and Translation > but only the Contact Us button is available, which links to support zoom site

Which Web VideoSDK version?
@zoom/videosdk v1.10.0

Device

  • Device: . Macbook Pro
  • OS: macOS 14.4.1
  • Browser: Chrome
  • Browser Version 131.0.6778.86 (Official Build) (arm64)
2

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3

Hi @gdcomm It looks like this account develop@gdcomm.io does not have the developer transcription and translation add-on enabled. Do you have a sales contact that you can reach out to and get feature enabled? Or have you submitted a ticket to sales?