I am attempting to automate Zoom Contact Center flow creation using the following steps.
“Flow Creation Steps”
Step 1.
Execute the Zoom API’s “Export a flow” to retrieve existing flow information.
Step 2.
Edit the flow information obtained in Step 1 (e.g., change the destination queue ID, etc.).
Step 3.
Execute the Zoom API’s “Import a flow” to create a new flow based on the edits made in Step 2.
Step 4.
Execute the Zoom API’s “Publish a flow” to publish the flow created in Step 3.
Step 5.
Execute the Zoom API’s “Add flow entry points” to configure Entry Points for the flow created in Step 3
After executing the above steps, the following unexpected issue occurred:
“Unexpected Issue”
After executing the “Flow Creation Steps,” checking the status in the Zoom Contact Center management interface (GUI) showed the following:
・Entry ID List
The “Where Used” column correctly displayed the flow name created in Step 3.
・Flow List
The “Entry Point” column displayed “-”, indicating no entry point was configured.
I expected that executing the “Add flow entry points” API would correctly associate an entry point with the target flow.
However, the actual behavior differs from my expectation.
I believe this is a bug in the Zoom API.
Could this be fixed?
Additional Information
After executing the “Flow Creation Procedure,” I attempted an actual call.
An error stating “Flow not found” occurred, and the call did not connect.
However, after manually setting the entry point for the flow via the Zoom Contact Center management interface (GUI), calls connected normally.
“Flow Creation Steps”
Step 1.
Execute the Zoom API’s “Export a flow” to retrieve existing flow information.
Step 2.
Edit the flow information obtained in Step 1 (e.g., change the destination queue ID, etc.).
Step 3.
Execute the Zoom API’s “Import a flow” to create a new flow based on the edits made in Step 2.
Step 4.
Execute the Zoom API’s “Publish a flow” to publish the flow created in Step 3.
Step 5.
Execute the Zoom API’s “Add flow entry points” to configure Entry Points for the flow created in Step 3
After executing the above steps, the following unexpected issue occurred:
“Unexpected Issue”
After executing the “Flow Creation Steps,” checking the status in the Zoom Contact Center management interface (GUI) showed the following:
・Entry ID List
The “Where Used” column correctly displayed the flow name created in Step 3.
・Flow List
The “Entry Point” column displayed “-”, indicating no entry point was configured.
I expected that executing the “Add flow entry points” API would correctly associate an entry point with the target flow.
However, the actual behavior differs from my expectation.
I believe this is a bug in the Zoom API.
Could this be fixed?
Additional Information
After executing the “Flow Creation Procedure,” I attempted an actual call.
An error stating “Flow not found” occurred, and the call did not connect.
However, after manually setting the entry point for the flow via the Zoom Contact Center management interface (GUI), calls connected normally.