Fail to join the meeting, No permission

Client Web SDK
#1

Description
I am getting an error Fail to join the meeting with result No permission frequently when trying to join as an attendee from web SDK.

Error
{
errorCode: 1
errorMessage: “Fail to join the meeting.”
method: “join”
result: “No permission.”
status: false
}

Which version?
1.7.10

To Reproduce
This is frequently replcicated, no specific steps and the bad thing is it do get resolved after few attempts. I have noted the meetingId and Signature when it gave same error if that can help, I was able to join with the same signature after few minutes and multiple attempts. I had sent meetingId and signature with this forum link on developersupport@zoom.us (RequestId: 8629750). You can check if that can help

Screenshots
image

1 Like
#2

Hey @acceluser8866,

Can you try upgrading to the latest version (1.8.1) to see if that fixes the issue? If not, we can happily debug your signature to see if that is the issue. :slight_smile:

Thanks,
Tommy

#3

@tommy I am not satisfied with your answer. We are facing this issue multiple times and zoom is preventing users from joining meetings from web SDK (It works when using Zoom App) also it do start working in few minutes in SDK too. Can you please explain me why is there a inconsistency? I am sorry to say but you don’t have consistency in your services and even after reporting you are not willing to check what exactly is the issue and what can cause it and how to prevent it. If the SDK version is the issue then it should prevent it in every case but that is not the case so I don’t feel its issue with version and still if you think it can we can upgrade but at least you should have reason for failures. The reason it says is no permission so can you please check and let us know which cases can result in this error?

#4

Hey @acceluser8866,

Happy to help debug further. :slight_smile: Can you please provide us with your Web SDK signature for a test meeting that is having this issue?

From there we can narrow down the root cause.

Thanks,
Tommy

#5

@tommy I have already shared signature in support email. I have already mentioned that while posting question Fail to join the meeting, No permission.

#6

Hey @acceluser8866,

Gotcha! Can you share the support ticket ID so I can look it up?

Thanks,
Tommy

#7

hi,
I am getting an error Fail to join the meeting with result No permission frequently when trying to join as an attendee from web SDK.

#8

@tommy I have already shared requestId while posting a question in the forum. You can filter mails using that id and get signature.

#9

Hey @acceluser8866,

Thank you, I missed that in your original post. :slight_smile:

I still need more information since it does not look like you are the owner of the JWT App for the Web SDK. Can you please share the account # of the account who owns the JWT App here, or on the ticket 8629750.

-Tommy

#10

Hey @princebala19,

Can you please provide steps to reproduce the issue, as well as your Web SDK signature for a test meeting with the issue, and the version of the Web SDK you are using?

Thanks,
Tommy