Fail to join the meeting, No permission

Description
I am getting an error Fail to join the meeting with result No permission frequently when trying to join as an attendee from web SDK.

Error
{
errorCode: 1
errorMessage: “Fail to join the meeting.”
method: “join”
result: “No permission.”
status: false
}

Which version?
1.7.10

To Reproduce
This is frequently replcicated, no specific steps and the bad thing is it do get resolved after few attempts. I have noted the meetingId and Signature when it gave same error if that can help, I was able to join with the same signature after few minutes and multiple attempts. I had sent meetingId and signature with this forum link on developersupport@zoom.us (RequestId: 8629750). You can check if that can help

Screenshots
image

1 Like

Hey @acceluser8866,

Can you try upgrading to the latest version (1.8.1) to see if that fixes the issue? If not, we can happily debug your signature to see if that is the issue. :slight_smile:

Thanks,
Tommy

@tommy I am not satisfied with your answer. We are facing this issue multiple times and zoom is preventing users from joining meetings from web SDK (It works when using Zoom App) also it do start working in few minutes in SDK too. Can you please explain me why is there a inconsistency? I am sorry to say but you don’t have consistency in your services and even after reporting you are not willing to check what exactly is the issue and what can cause it and how to prevent it. If the SDK version is the issue then it should prevent it in every case but that is not the case so I don’t feel its issue with version and still if you think it can we can upgrade but at least you should have reason for failures. The reason it says is no permission so can you please check and let us know which cases can result in this error?

Hey @acceluser8866,

Happy to help debug further. :slight_smile: Can you please provide us with your Web SDK signature for a test meeting that is having this issue?

From there we can narrow down the root cause.

Thanks,
Tommy

@tommy I have already shared signature in support email. I have already mentioned that while posting question Fail to join the meeting, No permission.

Hey @acceluser8866,

Gotcha! Can you share the support ticket ID so I can look it up?

Thanks,
Tommy

hi,
I am getting an error Fail to join the meeting with result No permission frequently when trying to join as an attendee from web SDK.

@tommy I have already shared requestId while posting a question in the forum. You can filter mails using that id and get signature.

Hey @acceluser8866,

Thank you, I missed that in your original post. :slight_smile:

I still need more information since it does not look like you are the owner of the JWT App for the Web SDK. Can you please share the account # of the account who owns the JWT App here, or on the ticket 8629750.

-Tommy

Hey @princebala19,

Can you please provide steps to reproduce the issue, as well as your Web SDK signature for a test meeting with the issue, and the version of the Web SDK you are using?

Thanks,
Tommy

@tommy I have sent account info which was used to create JWP app for web SDK with ticket 8629750. Can you please check and let me know the exact cause of this issue?

Hey @acceluser8866,

We did not receive your email with the account info. Can you please send it again to developersupport@zoom.us?

Thanks,
Tommy

@tommy I have sent it again to developersupport+id8629750@zoomus.zendesk.com and developersupport@zoom.us.

1 Like

Thanks @acceluser8866, but can you send via a new email to just developersupport@zoom.us, and then share the ticket number here please?

Apologies for the trouble, but for some reason we are not seeing your follow up to 8629750.

-Tommy

@tommy I have sent it again on developersupport@zoom.us, the ticket number is 9002886

Thanks @acceluser8866,

We are investigating now.

-Tommy

Hello Tommy,

We are also facing this issue from last 4 days, our request id is 9031347. We have not received any helpful reply yet.

Hey @namrata,

Thank you for reaching out to the Zoom Developer Forum. I’m sorry to hear that you’re having this issue as well. Thank you for proactively making a ticket in regard to this issue. I can see that one of our team members has taken ownership and is actively looking into the matter. They’ll update you as soon as they have the next steps.

Thanks,
Max

@tommy Thanks for your reply in Email. I am using a developer account for JWT app token and you feel there is no issue with that account. Zoom also recommends using a PRO or a higher account for creating JWT app token and we can use it but there is definitely some issue and I feel it’s related to the number of users who joined using web SDK. I do see that it’s an issue with PRO accounts to Rate limits on joining meetings/webinars? so I feel that upgrading to PRO may not solve this issue. If you can provide me with the maximum number of attendees who can Join from the developer account and PRO account then it will be really helpful (If there is more bandwidth in PRO account we will definitely upgrade to PRO). I have also analyzed this issue further and below are the outcomes of it

  1. I was getting No permission. error in the ongoing webinar before few days. I was successfully able to join other concurrent meeting hosted by different Zoom account which was using JWT app so the limit was not in applied on application account which was used to create JWT app tokens
  2. I was able to join in same webinar using a different JWT app token (I was only attendee using this other platform account and in main account there were many attendees so it was blocking all new users with No permission. error)

The overall outcome of the above two points is there are limits based on the account being used for creating JWT app token and the number of attendees in the webinar. I would like to know those limits in the developer account and PRO account. Can you please suggest solutions to prevent this issue?

Happy to help!

I will continue replying in the email chain. :slight_smile:

-Tommy