Joining meeting timeout

[suyog.shah (Suyog)]

Description
I have cloned the project “https://github.com/zoom/websdk-sample-angular” from here. It was running fine yesterday. Today I want to try some UI changes but I am unable to join meeting. There is no internet issue.

Other Issue
I was trying to start meeting from web browser but its also not working.

[kapaakea (Kalani)]

I just cloned it today and have been trying to get this running for the last 6 hours…tried everything in every thread and am not doing anything wrong…upgraded to pro account, jwt tokens, signature generator, messed with timestamp, server and local timestamp, re’gened signature, tried different projects, different variables, every which way combination from what it should be to trying every crazy thing out…something must be broken in zoom.

[saurabh (Scaler)]

I am facing the same issue. It was working fine till yesterday.

[f.barone (Fabrizio Barone (Gigio2k))]

Same on the WEB SDK , run smooth until yesterday and today i got same error as other.

The error are the usual :

 method: "join"
 status: false
 errorCode: 1
 errorMessage: "joining fail"
 result: null

[nicola_quaglia (Just Italia SPA)]

I have the same problem.

[osman_dmr (Osman)]

i have same problem.I use web sdk.Yesterday we used successfully.
But today web sdk not working

[nitink (Nitin)]

I got the same error. Was running fine till yesterday. Any updates on this

[michele.righetti (Michele)]

Me too.

[tommy (Tommy Gaessler)]

Hey everyone

We are working to get the Zoom Web Client and Zoom Web SDK back online. Please keep up with our status page for detailed updates: status.zoom.us

Developer impacting changes during COVID-19

Developer impacting changes during COVID-19 Zoom Developer Documentation Survey Please take a few minutes to fill out the Zoom Developer Docs survey and let us know how we can assist you better with our docs. Your input will be invaluable in improving our documentation. Delayed responses by Zoom staff on developer forum due to volume of posts. Expect a reply in 24 hours on weekdays. What does this mean? During these tough times, we are seeing a massive increase in demand for our services.…

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The best workaround is to use the Zoom Desktop / Mobile app.

Just include the Zoom meeting join url (https://zoom.us/j/meetingID) on your site rather than showing the websdk / iframe. Clicking on the join url will open the Zoom meeting in the Zoom app.

Apologies for the inconvenience,
Tommy

[saurabh (Scaler)]

Hey @tommy

Any estimate of resolution time on this?

Thank you

[wgardner (Will)]

@tommy – we have a webinar coming up soon. Is there an ETA?

Thanks!

Will

[tommy (Tommy Gaessler)]

Hey @wgardner, @saurabh,

Sorry for the inconvenience, please see the note from the Manager of Developer Relations at Zoom.

[Resolved with 1.7.4+] Web SDK / Web Client from browser: 403 Forbidden

Hello everyone, Let me be the first to say we understand what kind of stress this is adding to your lives. For that, we can only offer our apologies and assurances that we are hard at work bringing up these services. It is a top priority for us. As you can imagine, we don’t want to provide false hope, and at the moment, we just don’t have enough information to share an accurate timeline. Senior leadership and I are closely monitoring this and will update the status page as we know more. I ap…

-Tommy

[nicola_quaglia (Just Italia SPA)]

Zoom Web Client appearing functional, but i have the same problem of timeout of previous days.
Is there news?
Thanks.
Nicola

[saurabh (Scaler)]

Yes, the issue is not fixed for me as well

[carloskekwa (carlos)]

any updates on this?

[reg (Helium)]

We have the same problem: 403, when try to join to the meeting. Any comments from the staff, please?

[nick1 (Nicholas)]

Hy Tommy

I have been to the status.zoom.us and it appears that the web client is operational , i am assuming it means the problem is fixed now?

however i am still getting the same error , what could be the problem??

[tommy (Tommy Gaessler)]

Hey everyone, please see the upcoming fix here:

https://marketplace.zoom.us/docs/guides/getting-started/stay-up-to-date/upcoming-changes/web-sdk

Thanks,
Tommy

[nicola_quaglia (Just Italia SPA)]

Hi Tommy,
I have updated my lib to version 1.7.4.

Actually, i received this error.

Why?

Thanks
Nicola

[saurabh (Scaler)]

Hi @tommy
I have updated to version 1.7.4

Got the following error now

Please look into this

Thanks