Genesys - Zoom integration

Hello support team,
we have deployed a mockup for Zoom - Genesys integration. When we type the Genesys Credential (ID and Secret) we obtain the message: “No number returned. Please check the credential and try again”. Checking the logs of the Google Chrome Developer Tools the error is:
DevTools failed to load source map: Could not load content for https://static-2.zoom.us/static/6.3.10777/js/lib/swiper-bundle.min.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
What could be failing?
thanks in advance

Hi Jose,

Are you trying to setup the Zoom Phone integration to Genesys ? Could you check you have setup the Genesys oauth client using the steps listed here ? https://support.zoom.us/hc/en-us/articles/360038137291-Setting-up-contact-center-integration. This link does have a screenshot of how the Genesys side should be setup.

If you are still having issues I would encourage to open a Zoom Support ticket so that they can review the specific issue happening for your integration.

Thank you for your reply Justin. Yes, we followed the document you shared. I opened a Zoom support ticket and they forwarded me to devforum…I will try it again.

Thank you¡¡¡