Get Access Token Error on Live Meetings under Dashboard

API and Webhooks
1

Dear Zoom API Support,

Thank you for reading this thread. I am using Live Meetings under Dashboard (https://marketplace.zoom.us/docs/api-reference/zoom-api/dashboards/dashboardmeetings). However, when I tried to get the access token, a window pops out with the following error,

Invalid redirect: https://marketplace.zoom.us/docs/oauth/callback/success does not match one of the registered values: [https://next-api.stoplight.io, https://next.stoplight.io/oauth/callback/success] (4,700)

I have been using this Live Meetings API call in the past 4 months and never encountered this issue. The latest time I used this API call is yesterday and encountered no such issue.

I know recently, Zoom’s Dashboard has issue of displaying all the live meeting sessions. Are these two issues related? If yes, when will this issue be resolved?

Kevin

2

Hi @Kevin_Lu,

If you have provided URLs that you need to whitelist for your app in the Whitelist URL section, please be sure to provide either the entire or the prefix of the Redirect URL for OAuth.

For e.g: if the Redirect URL for OAuth is https://mysite.somedomain.com/oauth , then your whitelist URL section should contain either https://somedomain.com or https://mysite.somedomain.com or https://mysite.somedomain.com/oauth. If for e.g. you have added https://yoursite.somedomain.com in the whitelist URL section, then you will receive the 4700 error

Let me know if this helps.

Thanks!

3

Hi Ojus,

Thank you for your reply. I am not sure how to “whitelist for my app in the Whitelist URL section”, could you provide me with a list of steps?

Below is the screenshots of my issue.

photo1
photo1.png1680×810 113 KB

photo2
photo2.png1680×810 95.3 KB

photo3
photo3.png1680×890 144 KB

4

Hi @Kevin_Lu,

Our Test request uses the credentials from the app you created in your marketplace account to generate the OAuth token. Hence fixing the whitelist url section in your app should fix the issue.

Please see the screenshot for more details:

image
image.png743×455 30.7 KB

5

Hi Ojus,

Thank you for your reply. I checked all the places on Zoom API Marketplace (https://marketplace.zoom.us/docs/api-reference/zoom-api) but can’t find a place that shows Whitelist URL. Could you direct me to where I can find Whitelist URL?

Thanks!

Kevin

6

Hi @Kevin_Lu,

We are working on improving our documentation. I apologize that the information was not present in our docs. I will pass this feedback to our engineers, so that they can update their documentation.

In the meanwhile, please visit : https://marketplace.zoom.us/docs/guides/chatbots/build-a-chatbot to know more about whitelist url

Thanks.

7

Hi Ojus,

Thank you for the information. Now it is all down to how to get the following screenshot. I really really really don’t know how to get to there. Is there a list of instruction on how to get there?

image
image.png1392×1169 102 KB

8

Hi Ojus,

Nevermind, I am not interested in this topic. Please close it. Thanks!

9

Hi @Kevin_Lu,

Are you using the development credentials to test your app?, if not, please add the redirect URL in your production credentials.

That should solve it!

10

Hi @Kevin_Lu,

Apologies for the inconvenience caused. We identified that it was an issue within our documentation.

We have since fixed it. The api should be working correctly.

– Ojus

11

Hi Ojus,

Thank you. I just tested the Live Meeting API under Dashboard and could get the meeting data. Thank you for fixing this issue. :slight_smile:

Kevin

12

Thanks Kevin! We are happy to help!