Get information about the actual caller of a call when using a warm transfer

Zoom Phone API Events


I am using web hooks to receive events.
When using transfer, the payload is sent with caller as the transfer source user and callee as the transfer destination user.

When using blind transfer, I was able to get the actual caller information from log_details of the call log, but in the case of warm transfer, log_details is an empty array, so I can’t trace the information.

Is there a way to get the actual caller information such as the call log before the transfer from the information included in the payload when using warm transfer?

Hi @yo.shimizu
Thanks for reaching out to the Zoom Developer Forum, I am happy to help here!
I will go ahead and send you a private message so that way you can share with me some of the payloads you are getting so I can understand what you are referring to.

Hi Elisa.

I replied the payloads to the private message, so please check it.


1 Like

Thanks @yo.shimizu
I will take a closer look into it

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