Getting 4011 error even the app already published

[hmadmin]

Meeting SDK Type and Version
Meeting Web SDK version 3.6.1

Description
Currently our app used Zoom Meeting Web SDK to join external meeting generated from a third party.

Our Zoom app was published and is active already.

Error?
However when joining meeting, we received a message like this:

“Joining Meeting Timeout or Browser restriction
To join a meeting hosted by an external Zoom account, your SDK app has to be published on Zoom Marketplace. You can refer to Section 6.1 of Zoom’s API License Terms of Use
Error Code: 4011”

Troubleshooting Routes
We tried to downgrade or upgrade Zoom SDK however facing the same problem

[chunsiong.zoom (Chun Siong)]

@hmadmin could you post in this thread and tag Yoon Conner regarding your issue?

Meeting SDK cross-account join policy

Under a new policy all Meeting SDK apps are required to go through app review to access meetings outside of the developer account used to create it. Your app can choose to be on the app marketplace for discovery and distribution. If this is not required, then you can choose to have your app be unlisted. If you were contacted via email about your Meeting SDK app, this is the place to ask your questions. Let’s keep thread on topic. Any questions that you have, whether they be technical or policy-…

[hmadmin]

Yes, will do. Thanks!

[naim1 (Nadzmi)]

Hi @chunsiong.zoom I have a similar issues but we have not published the app. One of zoom representative mailed us that we dont have to publish the app. Currently our users are not able to join meeting with error 4011. Can you help us with this ?

Thank you in advance.

[chunsiong.zoom (Chun Siong)]

@naim1 can you reach out to your zoom representative directly. They should be able to help you with this error and expedite it.

[derciorosario55 (Dércio)]

Hello. I have created a Server-to-Server OAuth App to generate Zoom meeting links. However, when I try to use the provided link information in the Video SDK for Web, it gives me the mentioned error.

I do not see an option to publish my app or request publishing; I only see this option in other type of apps. Can you help me with this?

[donte.zoom (Donte)]

@derciorosario55 ,

Please see this post on this topic

Web Video SDK: Session vs Web Client SDK: Meeting

Hi, Before all, sorry if it’s not posted in the good category. Description Can someone explain me what is the differences between the Web Video SDK ‘Session’ and the Web Client SDK ‘meeting’ ? And how I can generate a valid JWT to create a meeting with a Video SDK account ? Indeed, I’m not able to create a meeting with the Video SDK Credentials. To resume : I. With (developer account) JWT app credentials (and generated JWT), I’m able to make the following request : POST /v2/users/me/meet…

[derciorosario55 (Dércio)]

Hi again, I understand the differences .But since I have created both apps, how can I use external links in my Video SDK app?

[donte.zoom (Donte)]

@derciorosario55 ,
Can you share more details about your intentions with the external links ? And what is the expected experience you want for your users? Also, perhaps it’ll be better to create a new thread for this topic as this post is old.

[derciorosario55 (Dércio)]

I want users to access my SDK video app using meeting links/credentials generated by the Meeting API. However, it gives me the error 4011, saying I need to publish the app. But I see no option to publish either app (Video SDK app and Meeting API app).

I will follow your advice and create a new topic about this.