Description When waiting room is enabled then for the attendees the waiting room just showing as a black screen, in 1.7.8 and 1.7.9 it shows like Please wait, the meeting host will let you in soon. User Name with a white background, but in 1.8.0 it shows just a black screen like it is stuck some…

Hey @sumit.cha20 , We are working to improve the UI so there is no black screen. In the mean time, one way to reduce the download time is to call the preLoadWasm function before starting / joining the meeting: ZoomMtg.preLoadWasm(); // pre download wasm file to save time. Thanks, Tommy

@tommy can you recommend a timeline for this. This seems like a regression and I am assuming you can make a hotfix release for this.

Hey @nitin1 , This will be addressed in the next version, 1.8.1. -Tommy

Hey @nitin1 , @sumit.cha20 , In case you are still seeing this issue, we are releasing a fix in version 1.8.5. Thanks, Tommy

Hey @nitin1 , @sumit.cha20 , This has been fixed in version 1.8.3. Please upgrade and let us know if you run into any other issues. :slight_smile: Thanks, Tommy

@tommy - we are using 1.8.3 and get the black screen for the waiting room. Should WebSDK display some sort of message? It just sits there on a black screen which is extremely confusing to users. I’ve tried 1.8.0, 1.8.1, 1.8.3 and it happens with all of them… (Note - 1.8.3 does briefly flash the zoo…

Hey @mb_j , Can you please share a screenshot of the black screen you are seeing? Thanks, Tommy

Sure, here’s after joining a meeting, waiting on the host to admit: (note the full Zoom interface flashes on for a second before going black/blank). [2020-12-08_10h44_00] Then after the host admits, a “connecting to…” flashes up , and then works as per normal. [2020-12-08_10h44_22] Thanks, Mi…

Params : ZoomMtg.init({ leaveUrl: leaveUrl, showMeetingHeader: false, videoHeader: false, disableInvite: true, success: function () { ZoomMtg.join( { meetingNumber: meetConfig.meetingNumber, userName: meetConfig.userName, signature: meetConfig.signature, apiKey: meetConfig.apiKey, passW…

Hey @mb_j , Thank you for providing additional information. I’ve reached out to our Engineering team in order to have this matter investigated. I’ll make sure to update you when I hear back from them. (CS-2659) Thanks, Max

Getting black screen in Zoom websdk 1.8.0 when waiting room enabled

Meeting SDK Web

mb_j (Mike) December 16, 2020, 10:29pm 21

@JackYang Please test on your end with showMeetingHeader: false,
This causes the issue.

Additionally , when the issue occurs there are no DOM elements as you show.

Mike

Topic		Replies	Views
Black screen is shown when the user is in waiting room Web	5	2210	November 17, 2020
Random Black screen no errors 1.7.8 Web	70	5794	July 13, 2020
ZoomMtg.init success never reached - Blackscreen Web	2	495	November 6, 2020
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1.8.5 Zoom waiting room screen STILL broken on Local version Web	8	862	February 13, 2021

Getting black screen in Zoom websdk 1.8.0 when waiting room enabled

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